Frequently Asked Questions
We love questions! We’ve compiled a list of the most frequently asked questions, along with important details, in an effort to help you find the information that you need! If you can’t find your answers here, don’t hesitate to reach out to us.
VENUE RENTAL + EVENT DETAILS
WHAT SPACES ARE INCLUDED IN THE VENUE RENTAL?
Event spaces throughout the property that are exclusively available to you include: the Grand Lawn, Main Room, West Terrace, East Terrace, and the Suite. For weddings, the outdoor Grand Lawn is used for the ceremony with a beautiful view of the San Clemente coastline and beach. The indoor Main Room and outdoor East Terrace are commonly used for cocktail hour. The outdoor West Terrace is perfect for ocean view dining with dancing taking place back inside the Main Room. The Suite is available starting 4 hours prior to your event.
WHAT IS THE CAPACITY?
The outdoor West Terrace accommodates up to 150 guests seated and up to 200 guests if using the adjacent indoor Main Room as well.
HOW MUCH TIME IS INCLUDED IN THE VENUE RENTAL?
Six (6) hours of event time are included with the venue rental from event start time to event conclusion. Events must conclude by 10pm Monday – Saturday, and 9pm on Sundays. Vendors may arrive as early as 4 hours prior to your event start time and complete strike within one hour of your event end time.
DO YOU OFFER PRIVATE TOURS?
Yes! We exclusively provide private tours for your convenience and tours may be booked by phone at 949-431-2959 or email at olehanson@24carrots.com.
WHAT IS REQUIRED TO SECURE A DATE AT OLE HANSON?
A signed catering and venue contract with 24 Carrots and 20% payment is required to secure a date (or 50% payment if the event date is within 6 months). Please note that venue date availability is on a first come, first served basis. Preliminary dates included in proposals do not guarantee date availability and will only be guaranteed upon receipt and payment. Holds are not available, and discussion of dates or receipt of a proposal does not guarantee a reservation.
ARE THERE ON-SITE ACCOMODATIONS FOR GETTING READY?
Yes! The Suite is available to you starting 4 hours before your event time and includes a full-length mirror and lounge seating. This space is perfect for party preparation, outfit changes, final touches, and storing personal items during your event.
ARE THERE OVERNIGHT ACCOMMODATIONS AVAILABLE?
While we do not have overnight accommodations on the property, San Clemente and the surrounding areas offer various accommodation options that we are happy to recommend.
WHAT ARE THE OPTIONS FOR PARKING?
There are many public parking options near Ole Hanson that guests and vendors are welcome to park in. The most convenient guest parking is the metered lot adjacent to the venue for $1.50/hour from 9am to 10pm daily. Other options include complimentary parking within walking distance in residential areas on Calle Las Bolas, Calle Sacramento, and Avenida Hacienda and allows for overnight unmetered parking.
IS THE VENUE ADA ACCESSIBLE?
Yes, Ole Hanson has an elevator and ADA accessible restrooms on the first floor.
DOES THE VENUE ALLOW PETS?
Furry friends are welcome for your ceremony! Pets must arrive within 30 minutes of the ceremony and depart no later than 30 minutes following the ceremony. Pets must be leashed at all times and remain in outdoor areas. Please contact us if additional accommodation is needed for service animals.
WHEN CAN I SCHEDULE MY REHEARSAL?
A one-hour rehearsal is included in every contract and is optional. Rehearsals are permitted during standard business hours pending venue availability and can be tentatively reserved starting 30 days prior to your event. Should your preferred rehearsal date and time be unavailable, 24 Carrots will gladly recommend local options to rehearse for your event. Please contact your venue representative for details and availability.
CAN WE CHANGE THE GUEST COUNT AFTER BOOKING?
Yes, rest assured that your guest count can increase up to venue capacity or reduce by 10% of your signed, initial contract. For example, if you sign the 24 Carrots contract for 100 guests, your contract allows changes to as low as 90 guests. Final guest counts, final selections, and the final payment are due 10 business days prior to your event date.
WHAT ARE MY OPTIONS IN THE CASE OF RAIN OR INCLEMENT WEATHER?
Not to worry! Our indoor Main Room is a beautiful alternative option in the case of rain or inclement weather. Your venue representative will work with you to adjust and create alternative event layouts as needed. If you prefer to tent outdoor spaces, please speak with your venue representative for tent rental options through 24 Carrots’ exclusive vendor.
WILL THE NEARBY TRAIN AFFECT MY CEREMONY?
Your venue coordinator can create a timeline to avoid the train for your ceremony on the lawn if preferred. The Metrolink and Amtrak Pacific Surfliner train pass quickly and there is a “no train horn” notice in effect for the City of San Clemente.
WHAT IS THE CANCELLATION POLICY?
All payments made to 24 Carrots are non-refundable and non-transferrable. For cancellations more than 30 days prior to your event date, all payments made will be forfeited. For cancellations within 30 days of your event date, the full contract balance will be due and forfeited. Please reference the 24 Carrots and Ole Hanson Beach Club venue contract terms and conditions for further details.
24 CARROTS VENDORS + OUTSIDE VENDORS
WHAT DOES 24 CARROTS PROVIDE FOR MY EVENT?
Catering and bar services, staffing, equipment, security, and dining rental items (specified below under Rentals + Décor) are exclusively provided by 24 Carrots. Clients are welcome to provide their own wedding cake or specialty desserts. 24 Carrots will cut and serve your wedding cake complimentary.
An outside caterer may be permitted by request and approval only to provide traditional, cultural, or ethnic cuisine, should 24 Carrots be unable to produce the requested menu in-house. 24 Carrots will continue to provide all bar services, staffing, and rental equipment. Please contact us for more information and requirements for an outside caterer.
WHAT OUTSIDE VENDORS MAY I HIRE DIRECTLY?
You are welcome to bring in your own vendors for wedding coordination, photography, videography, florals, officiant, photo booth, select specialty rentals, signage, decorations, wedding cake, and specialty desserts. Every vendor must provide proof of insurance as required in the Venue Rental Contract.
IS INSURANCE REQUIRED FOR MY VENDORS?
General Liability insurance listing 24 Carrots as additionally insured is required for each of your vendors that will be on-site during your event. This includes but is not limited to coordinator, florist, photographers, videographers, photo booth, bakery, hair and makeup artists, and officiant. If vendors have employees working at the event, a certificate of insurance for Workman’s Compensation must also be provided. Please see the Ole Hanson venue rental contract terms for a complete list of vendor insurance requirements.
WHEN CAN MY OUTSIDE VENDORS SET UP?
Vendor load-in and event setup may begin as early as 4 hours before the event start time. Linens are managed by 24 Carrots staff and will be placed on tables 2 hours prior to the event start time.
WHO IS THE EXCLUSIVE DJ?
N-Effect Productions is the exclusive provider of DJ and A/V equipment at Ole Hanson Beach Club, to ensure we comply with city noise ordinances due to the proximity of our residential neighbors. N-Effect provides comprehensive DJ, lighting, and photobooth options and packages. Please contact N-Effect to book their services directly for your event and please note contracts must be signed within 60 days of confirming your event at Ole Hanson Beach Club (or 30 days if event date is within 6 months). Be sure to have your date, hours of the event, and guest count ready to receive accurate pricing. N-Effect may be reached by phone at 949-309-8792 or email at griffin@n-effect.com.
DO YOU HAVE A NOISE ORDINANCE?
Yes, our outdoor curfew for events is 10pm Monday – Saturday, and 9pm on Sundays. We kindly ask that all guests and vendors be off property within 1 hour of your event end time and keep noise levels at a minimum to respect our neighbors.
Per city and venue sound mitigation protocols, amplified sound on the Grand Lawn is only permitted during the ceremony including the processional, recessional, and the lavalier officiant’s mic. Live bands and any form of amplified live music are not permitted, and dancing and grand exits must take place indoors. Amplified music provided and monitored by N-Effect is permitted through the in-house speaker system. N-Effect Productions will handle all sound and music needs throughout the duration of the event, including closely monitoring decibel levels to ensure all amplified sound stays within city limits.
IS A WEDDING COORDINATOR REQUIRED?
Yes, a wedding coordinator is required as they will be the primary point of contact leading up to and on the day of your event for the venue, 24 Carrots team, and all vendors. 24 Carrots is happy to provide a list of recommended wedding coordinators based on your specific needs and budget. A coordinator must be booked at least 60 days prior to the client’s wedding day. Additional details regarding coordinator requirements, such as insurance, can be found in your contract.
FOOD + BEVERAGES + MENU
CAN WE TASTE OUR MENU OPTIONS/ DO YOU OFFER PRIVATE TASTINGS?
Yes! Tastings are one of our favorite parts of the planning process and are complimentary after booking and signing your venue and catering contracts. Private tastings are hosted at the 24 Carrots corporate offices in Costa Mesa and are recommended 4-6 months prior to your event date. If your event has not been booked yet, a tasting fee applies and will be credited towards your initial deposit upon booking. Additional guests will be charged a non-refundable tasting fee.
MAY I BRING IN MY OWN ALCOHOL OR BAR SERVICES?
Bar services and all alcohol are exclusively provided and served by 24 Carrots. Outside alcohol is not permitted at any time. For getting ready beverage options, please reach out to your venue representative.
RENTALS + DÉCOR
WHAT RENTAL ITEMS ARE INCLUDED WITH THE VENUE?
The venue rental includes (150) White Folding Chairs – Ceremony, (150) Fruitwood Bentwood Chairs – Reception (Choice of black, white, or ivory cushions), (20) 60” Round Tables (seat 8-10 guests each), (1) 60” Half Round – Sweetheart Table, (4) 30” or 36” Round Cocktail Tables – High or Low, (1) 48” Round Table – Low, (5) 6’ and (5) 8’ Rectangular Tables, (2) 6’ Wood Bars Additional tables, chairs, and comprehensive event rentals including additional lighting and décor available through 24 Carrots Catering & Events.
WHAT RENTAL & DÉCOR ITEMS MUST BE PROVIDED THROUGH 24 CARROTS?
All additional rentals including tables, linens/napkins, chairs, tableware, bar service rentals, lounge furniture, dance floor, lighting, etc. must be provided by 24 Carrots through our exclusive rental & lighting partners. For upgraded rental options and pricing, please speak with your venue representative.
WHAT LIGHTING IS INCLUDED WITH THE VENUE?
The venue includes bistro string lights and light bars on outdoor Terrace areas as well as chandeliers and wall sconces indoors. Lighting upgrades and additions are available through 24 Carrots’ exclusive lighting partner.
WHAT RENTAL & DÉCOR ITEMS MAY I BRING IN?
You are welcome to bring in your own flowers, decorations, select specialty rentals, and signage. We do not allow for any permanent changes to the property structures including staples, tape, nails, screws, or other materials that could leave marks. You may use zip ties, twine, or fishing wire to hang any décor and your vendors must bring their own set-up equipment and ladders. Please contact your venue representative if additional accommodation is needed.
ARE THERE ANY ITEMS THAT ARE PROHIBITED ON THE PROPERTY?
We strive to create and maintain a safe and enjoyable environment for all guests so confetti, glitter, silly string, fireworks, sparklers of any kind, cold sparkler machines, and fog machines are not permitted at any time. Due to the safety and proximity of the pool, we only allow glassware for dining at guest tables and plastic for all other drinkware. For upgraded acrylic drinkware options and pricing, please speak with your venue representative.
ARE CANDLES PERMITTED AT THE VENUE?
Yes, candles are permitted and must be enclosed in glass votives or hurricanes with at least 1” from the top of the flame to the top of the candle holder. Exposed open flames are not permitted. Clients are responsible for any damage to linens and/or tables due to wax.
IS A DANCE FLOOR REQUIRED?
No, dance floor rentals are optional. Please speak with your venue representative for dance floor rental option through 24 Carrots’ exclusive rental partner.
ADDITIONAL QUESTIONS
FOR ANY ADDITIONAL QUESTIONS, PLEASE CONTACT OLE HANSON BEACH CLUB.
olehanson@24carrots.com
949.431.2959
OleHanson.com
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